If the work is not what we quoted, you get your money back. If the work is what we quoted and you have changed your mind, it depends on whether we have done it yet.
Implementation
Before we start: full refund, no questions. Marking up a site is scheduled work, not an instant download. Any time between paying and us beginning, email us and the whole amount comes back.
After delivery, if the work is wrong: full refund. That means markup that fails validation against the specification, materially fewer pages than the quote covered, or altered visible text on your pages. The last one should never happen — every generated page is checked against its original and rejected automatically if a single character of visible text differs — but if it reaches you, it is our failure and you are refunded in full.
After delivery, if the work is right: no refund. Once the pages are marked up and delivered, the work exists and cannot be taken back. If something is not to your taste rather than incorrect, tell us and we will correct it under the included corrections rather than unwind the job.
Ongoing service
Cancel whenever you like and billing stops at the end of the period you have paid for. We do not refund part-used periods — the re-reads and regeneration for that period have already happened.
If a period passes and we did not do the work — no re-read, no regeneration of pages that changed — that period is refundable.
What lapsing costs
Cancelling does not remove anything. Your markup stays exactly as it is, frozen at the version it was generated against. What stops is the re-reading, so as your pages change the markup describes the site as it was rather than as it is. Re-subscribing later re-runs the whole site at the implementation rate, which is why staying on service is much cheaper than returning to it.
How to ask
Email Subscriptions@FucaSpark.com with your quote reference. Refunds go back to the original payment method, normally within five to ten business days depending on your bank.
Payments are processed by Stripe, which is the merchant of record for the sale. Statutory rights — including any cancellation right you have under consumer law where you live — are in addition to this policy, not replaced by it.